We work hard to make things right for our customers and take a lot of pride in our products. If for a particular reason you are not satisfied with your purchase from Canvus it may be returned for a product refund within 60 days of the purchase. If the reason happened to be Canvus' fault we will refund the product cost as well as the shipping cost however if it is a matter of preference we will refund the product cost only.
Please follow the steps below to get the process started:
To process a return:
1. Locate your order by inputting your email or order number here: https://canvus.com/orders/recover
2. Click on the Request Refund button and fill out the relevant information
3. Please allow us 24 hours to process your refund/return request
4. Print your return shipping label from the email sent
5. Ship your initial product(s) back to us unwashed and unworn
6. See your refund reflected in your account within 5-7 days of delivery of your return at our facility
Please note: Refund time is dependent upon your payment provider's policy.