If during the campaign you decide that you no longer want your order, you can cancel it up until the campaign finishes. Once the campaign ends, however, all orders are sent immediately into production and we are therefore unable to cancel your order.

To process an order cancellation:

1. Find the confirmation email you received from Canvus when you made the order. (Note that this may be in your junk folder.)

2. Click on the order number and go to your Order Status Page.

3. Click "Cancel Order" which is located right under the Order History box.

4. Click on the blue text "Cancel your order" to confirm the cancellation. 

If your campaign has closed, but you wish to cancel your order, please wait for your order to arrive and refer to the instructions in our returns page.